Speridian Technologies
Website:
speridian.com
Job details:
Company Description
Speridian Technologies is a global business and technology solutions provider committed to driving AI-driven digital transformation for organizations worldwide. Headquartered in Albuquerque, NM, with offices across the Americas, Middle East, Singapore, India, and Pakistan, Speridian specializes in CRM, ERP, HR, and AI-powered customer experience innovation. With cutting-edge technologies like AI, machine learning, and intelligent automation, coupled with partnerships with industry leaders such as Oracle, Microsoft, Salesforce, and Amazon, Speridian delivers technological solutions tailored to meet critical business needs. The company boasts a robust portfolio of global clients and a team of seasoned professionals from top universities and institutions.
Job Description
Role: Consultant (BPO – Voice Process)
Employment Type: 6-Month Contract (Performance-based conversion to Full-Time)
About the Role
We are looking for dynamic and target-driven professionals to join our BPO voice process team. The role involves handling high-volume outbound/inbound calls, qualifying leads, and ensuring seamless handover to the sales team while maintaining defined SLAs, quality standards, and productivity metrics.
Key Responsibilities
- Manage high-volume outbound and inbound calls in line with daily productivity targets
- Follow standardized call scripts and processes to ensure consistent customer engagement
- Qualify leads based on defined parameters such as eligibility, interest level, and intent
- Handle customer objections professionally and provide accurate, process-aligned information
- Ensure effective call dispositioning and maintain accurate updates in CRM/dialer systems
- Meet and exceed KPIs including call volume, conversion rate, lead quality, and transfers
- Adhere to process SLAs, compliance guidelines, and quality benchmarks
- Collaborate with internal teams for smooth lead handover and customer experience continuity
Requirements
- Strong verbal communication and active listening skills
- Ability to handle objections and influence customer decisions
- Basic understanding of BPO operations, telesales, or customer support processes
- Highly target-oriented with a performance-driven mindset
- Familiarity with CRM tools, dialers, and call handling systems
- Graduate preferred
- 0–2 years of experience in BPO/voice process/telesales (Freshers welcome)
- Fluency in English (additional regional/international languages are a plus)
Working Details
- Shift: Night Shift (US Process)
- Work Mode: On-site
- Location: Kochi (Infopark)
What We Offer
- Exposure to a fast-paced BPO and customer engagement environment
- Structured training and onboarding programs (ideal for freshers)
- Clear career progression into sales and senior process roles
- Performance-based incentives and rewards
- Cab facility for night shifts
Click on Apply to know more.