Description
Position Summary: The Housekeeping Supervisor directs and leads the work of the Housekeeping Staff, including the initiation and completion of routine and special room cleaning. This is a hands-on position that deals with the day-to-day operations of Connections’ Shelter, The Margarita Inn, as well as Connections’ Transition-Aged-Youth Shelter, Our House. Supervisor must be able to safely lift and position up to 50 pounds, and the job entails bending, kneeling and reaching, often in awkward or tiring positions. Supervisor is adaptable in a fast-paced atmosphere, works well in a team environment, and thrives on responsibilities that sustain a safe, well organized, growth-oriented, effective, and efficient operation.
Key Responsibility: Daily Room + Common Area Cleaning (45%)
- Perform daily cleaning of common areas and restrooms, and offices
- Perform weekly linen changes and general room cleaning of Participant rooms
- Monitor and report room conditions to Shelter and Operations Management using designated reporting systems
- Assist with the laundry of bed linens as needed
Key Responsibility: Room Deep Cleaning (25%)
- Perform in-depth cleaning of Participant rooms when change over between occupants occurs, including but not limited to walls, furniture, and bathrooms
- Work with Facility Manager to coordinate any maintenance repairs that needs to be completed in tandem with deep cleaning
- Report status of room’s readiness for occupancy to Shelter and Operations Management using designated reporting systems
Key Responsibility: General Operational Support (15%)
- Ensure the standards of excellence for daily routine cleaning are both established and continually improved, and ensure the appearance of the facility is as close to perfect as possible
- Train, supervise, and support the Housekeeping Specialist
- Respond to one-off housekeeping requests, understanding how to appropriately prioritize requests and escalate issues that may require external support to resolve
- Provide administrative support to the Operations department including managing supply inventories and submitting payroll
- As needed, assist with moving and transportation of agency equipment, furniture, and supplies between program locations and storage facilities
Key Responsibility: Teamwork (15%)
- Maintain a “team first” outlook, supporting the success of the entire organization and its mission in attitude, ideas, and actions
- Work closely with all departments to meet facility needs and ensure safe and well-maintained buildings
- Act as a key member of the Operations team and back-up to assist in coverage and management of Operations Staff and projects
- Develop and maintain strong and professional relationships with fellow Staff, as well as Participants and Volunteers through effective, and cross-functional, communication and collaboration
Knowledge, Skills + Abilities
- Understanding of cleaning processes, especially in hotel-format settings
- Understanding of safety practices and standards
- Demonstrate initiative represented by a sense of urgency, energy, enthusiasm, attention to detail, and follow up
- Exceptional work ethic and track record of personal achievement
- Quick, sound, and decisive decision-maker in rapidly changing conditions; anticipating, addressing, and solving problems
- Available to work all assigned shifts, arriving on time and prepared
- Adhere to the Core Values and Code of Conduct for Connections for the Homeless
Requirements
Position Requirements
- Three or more years of direct experience in housekeeping, preferably in a hotel or multi-unit residential facility (eg. nursing home)
- One or more years of supervision preferred
- High school diploma or equivalent experience
- Bi-lingual (Spanish) strongly preferred
- Driver’s License and a good driving record for past 3 years
- Computer proficiency in Microsoft Office
- Ability to work independently and with diverse populations through effective speaking, writing, and interpersonal skills
- Must submit to a criminal background check and submit to, or provide evidence of, a recent test for tuberculosis
Summary
For nearly 40 years, Connections for the Homeless has served and catalyzed our community to end homelessness, one person at a time. Each year we provide eviction prevention, shelter, and housing services to 4,000 people from across north suburban Cook County. Beyond providing direct services we also operate a robust advocacy and community organizing program to address the root causes of homelessness. The COVID pandemic accelerated our growth in the depth and breadth of services we offer and the organizational infrastructure to sustain this highly impactful organization. Connections is a radically reshaped organization deeply committed to demonstrating our core values in all relationships with participants, colleagues, donors, partners, and volunteers.
Join our dedicated team at Connections for the Homeless, where we blend a commitment to making a difference with a competitive rewards package. Our full-time employees enjoy a range of benefits, consciously crafted through an equitable lens, to support their well-being and professional growth.
At Connections for the Homeless, we recognize that supporting our employees is essential in achieving our mission. We are ready to invest in you as you make a difference in our community. We can't wait for you to join us!