Customer Support

As a Customer Experience Advocated you will be part of a team, dedicated to effectively communicating with our clients. The team is responsible for ensuring that our clients are utilizing the app in the best way possible, helping them troubleshoot and solve day-to-day problems while enhancing customer satisfaction. During your day-to-day, you will communicate with our clients by taking care of incoming tickets and prioritize effectively to ensure clients get the best service. Working hours will be 10:00am to 6:00pm, with one shift of 12:00pm to 8:00pm. Your main responsibilities will include: Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction. Delivering fast service while maintaining a high performance level. Educating the clients on the best practices in Connecteam according to their business needs. Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.

Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. With over 2.7B remotely workers across the globe, the challenges and capabilities for advancement are endless. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.