Title: Technical Support Specialist
Scope of Work (as written in the email):
- Assist customers by diagnosing and resolving technical issues related to products or services
- Assist customers with setup and configuration to ensure successful deployment
- Respond to customer inquiries via phone and email
- Troubleshoot product or connectivity issues
- Provide clear, step‑by‑step guidance and solutions
- Document issues, resolutions, and customer interactions
- Follow up to ensure customer satisfaction
- Educate customers on proper product usage and best practices
- Conduct pre‑installation readiness checks
- Guide customers through installation processes
- Troubleshoot installation‑related issues
- Verify system functionality after installation
- Provide initial user training and documentation
- Coordinate with technical or field teams as needed
Hours of Work (explicitly stated):
- Schedule: TBD
- Shift: 1st Shift
- 40 hours per week
- Days off: TBD
Training & Requirements (explicitly listed):
- Portal, CRM, Telephony, and Product training
- Ongoing technical and customer service training
- Knowledge base and procedure updates
- Product‑specific installation training
- Hands‑on and supervised installations