Process Engineer

Confidence is seeking a Business Process Engineer, who will work directly with Fortune 500 companies to capture and document institutional knowledge using the Confidence application. This is a unique and emerging technology role that includes process engineering/optimization as well as direct client facing exposure (software implementation/adoption). This will be a client facing role within our growing Confidence Process Engineering team, reporting to our Director of Customer Success. This position is fully remote. What you'll do * You will work with clients to understand processes performed by stakeholders and translate that into a quality controlled and efficient workflow within the Confidence app. * You will become an expert user of the Confidence app to provide live product demos to clients and make internal recommendations on product enhancements. * You will understand milestones, dependencies and exception use cases and suggest where specific Confidence features will be beneficial. * You will collect and organize information from various sources to make informed recommendations to clients on improving and standardizing their processes. * You will train stakeholders to use the Confidence app. * You will be collecting and evaluating client data to create business cases that will drive value with the Confidence app. Requirements * Bachelor's degree * 1+ years of professional experience in process improvement, industrial engineering, business process engineering, or equivalent * You are inquisitive, structured, and focus on user friendly solutions. * You are adaptable and agile, and thrive working in a fast-paced, results driven startup environment, with a strong sense of urgency. * You are organized and have strong communication, relationship building skills, and note taking skills with both external and internal stakeholders * You have solid analytical and critical thinking skills with the ability to interpret and summarize data in a clear and concise manner with the ability to work confidently in Excel. * Excellent verbal and written communication skills in professional English.