Remote Customer Service Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Do you have a passion for helping customers solve problems? Our company is currently hiring Remote Customer Service Representative $14.00 HR Great Benefits and Incentives Paid Training! Must live in the following States to be considered: AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, WI Summary: As a Customer Service Representative, you will be supporting our client's customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service. What you will be doing: Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily). Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Acknowledging and resolving customer complaints and difficult situations. Process required transactions via web-based applications. Submit research requests in a concise yet accurate manner. Maintain a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Provide support to other positions/operations in cases during heavy workloads or absences. What you get: Full Time Employment This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our business hours. Business/Operations Hours: Monday – Sunday, 24/7 Hourly Rate of $14.00 starting on day one Shift differential of $1.00 per hour if working hours between 6PM- 6AM Weekend Shift Differential $1.50 per hour Incentive Plan Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training. Paid Training Training Scheduled: Monday-Friday (Open availability) Career Growth Opportunities Great Work Environment Benefits Vacation, Sick Time, and Holiday Pay Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one) 401K

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.