IT End User Support Associate IV

Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.