Crossing Hurdles
Website:
crossinghurdles.com
Job details:
Position: Concierge (Resident & Guest Services)
Type: Hourly contract
Compensation: $7-$11/hr
Location: Remote
Commitment: 2 Weeks
Role Responsibilities
- Handle and interpret resident/guest requests to create realistic service and support scenarios
- Coordinate service workflows including bookings, maintenance requests, and local arrangements
- Develop structured use cases based on real-world concierge and customer service interactions
- Manage communication between residents, vendors, and service providers
- Review and validate outputs for service quality, responsiveness, and accuracy
- Track, prioritize, and escalate issues to ensure timely resolution
- Collaborate with teams to improve service workflows and user experience
Requirements
- High school diploma or equivalent; hospitality background preferred
- Experience in residential communities, serviced apartments, hospitality, or luxury properties
- Strong understanding of guest handling and service coordination
- Excellent communication and interpersonal skills
- Ability to manage multiple requests and prioritize tasks efficiently
- Strong attention to detail and problem-solving skills
Good-to-Have Skills
- Experience in guest handling and customer service
- Strong coordination and scheduling abilities
- Ability to manage issue escalation and resolution
- Familiarity with service management tools or CRM systems
- Knowledge of local services and vendor coordination
Application Process
- Apply & submit form
- Complete assessment (if shortlisted)
- Onboarding & start work
Click on Apply to know more.