CONCIERGE ASSOCIATE

Cadillac Diamond Casino

Website: cadillacdiamond.com
Job details:

Company Description:

Cadillac Diamond Casino, located on the picturesque Kadamba Plateau Ribandar in Panjim, Goa, is the largest land casino in the state, housed within the luxurious DoubleTree by Hilton. Since opening in February 2021, it has grown to offer a wide range of thrilling gaming tables within an inviting and refined atmosphere. Our mission is to provide unmatched hospitality and memorable entertainment, creating a one-of-a-kind experience for all guests. Backed by a dedicated and exceptional team, we ensure every visitor enjoys an unforgettable blend of excitement and stellar service.

Job Summary:

The Concierge Associate is responsible for providing excellent guest service, assisting with guest inquiries and requests, and ensuring guests have a positive experience at the casino.

Key Responsibilities:

• Greet and assist guests with their needs, including reservations and information requests.
• Assist in administrative tasks such as data entry and record-keeping.
• Communicate effectively with guests, colleagues, and other departments.
• Escalate guest issues or concerns to higher-ranking staff when necessary.

Qualifications

• Proficiency in Concierge Services and Reservations management
• Strong Communication and Customer Service skills
• Experience performing Receptionist Duties with attention to detail
• Ability to provide tailored and memorable guest experiences
• Professional demeanor and strong problem-solving abilities
• Flexibility to work in a fast-paced, luxury hospitality environment
• Fluency in multiple languages is a plus
• Prior experience in hospitality, casinos, or a similar customer centric role is preferred

Click on Apply to know more.