Voice Process Associate

The popular entry-level job for new graduates is voice process associate. This role usually involves interacting with customers over the phone to provide support and resolve issues. It also requires ensuring customer satisfaction and providing prompt solutions to clients. As a voice process associate, one has to handle clients over calls and engage with them to assist them with their queries. They also have to give solutions to customer problems and address their concerns over telephonic calls. A lot of documentation also has to be done for customer interactions and future references. Voice process jobs are an excellent starting point for your career for several reasons. Someone who is very good at communicating and putting their ideas forward should consider this job role since it involves a lot of back-and-forth communication with the client. The position is also great for somebody with exceptional problem-solving and customer service skills since the role is client-centric, and a pre-requisite is to be in touch with the client on a regular basis. After initially servicing the brands and clients, one can climb up the ladder by gaining experience, leading to higher positions like a team leader or manager. The job role also offers potential to transition into other roles within the company, such as training or operations, fostering a sense of optimism and ambition in recent graduates.

Concentrix is a global leader in customer experience and business services and is known for its innovative approaches and serious commitment to employee well-being and growth. Concentrix is present in 400 locations and more than 40 countries and offers a dynamic work environment that allows professionals to grow and hustle.