Technical Support Specialist

Concentrix is a leading global provider of customer experience (CX) solutions and technology. We reimagine everyday brands and make life easier, through the delivery of innovative business services and solutions. Our teams design, build, and operate clever customer care and engagement solutions that are tailored to our clients' unique needs, delivered with passion and pride. We are looking for a Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support to our clients and their customers. This includes troubleshooting issues, answering questions, and escalating complex problems to the appropriate teams. Key Responsibilities: - Provide technical support and troubleshoot issues for our clients and their customers. - Respond to inquiries via phone, email, and chat. - Escalate complex problems to the appropriate teams. - Maintain detailed records of all support activities. - Continuously seek ways to improve the support experience.

Concentrix is a leading global provider of customer experience (CX) solutions and technology. We reimagine everyday brands and make life easier, through the delivery of innovative business services and solutions. Our teams design, build, and operate clever customer care and engagement solutions that are tailored to our clients' unique needs, delivered with passion and pride.