Technical Support II, IT Operations

The Technical Support II, IT Operations, provides end user support across the organization's desktop, network, telephony and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail and problem-solving capabilities. The candidate also needs to perform Asset Management, Asset Reconciliations, update the AST tool, manage e-Waste disposal, and maintain records of incoming/outgoing assets.