Report

Technical Support / Customer Service Representative-Remote (Night Shift)

Min Experience

0 years

Location

Cambridge ON, Ottawa, ON, Charlottetown PE, Edmonton AB, Edwards, ON, Embrun, ON, Fort McMurray AB, Glovertown NL, Guelph ON, Langley BC, Limoges, ON, Medicine Hat AB, Moose Jaw SK, Nepean, ON, Orleans, ON, Winnipeg, MB, Red Deer AB, Russell, ON, Saint-Norbert, MB

JobType

full-time

Overview

About the role

JOB DESCRIPTION The Technical Support / Customer Service Representative-Remote (Night Shift) works from home providing technical support and customer service for clients. Responsibilities include: - Handling high-volume inbound calls from customers to provide technical support and customer service - Diagnosing and troubleshooting customer issues to provide effective solutions - Documenting customer interactions and issue resolution in the company's CRM system - Escalating complex issues to appropriate team members as needed - Adhering to all company policies, procedures, and quality standards - Maintaining a positive and professional attitude during all customer interactions - Providing solutions in a timely and effective manner to ensure high customer satisfaction

About the company

Search jobs in Canada and let your ambition take you further, when you join the game-changers at Concentrix.

Skills

technical support

customer service

troubleshooting

crm

documentation