Customer Service Representative-Remote (Healthcare)

The Customer Service Representative - Remote (Healthcare) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) REIMAGINE YOUR CAREER Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service Representative (Healthcare) position at Concentrix is just the right place for you! As a remote Customer Service Representative (Healthcare) you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are. CONTRIBUTION AND PERSONAL DEVELOPMENT This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative (Healthcare) working from home, you will: Provide inbound customer support using a call flow guide Help customers with healthcare needs such as understanding benefits, claims, billing inquiries, authorizations, finding new providers, and more Track, document, and retrieve information in databases Offer additional products and/or services Deliver expert customer experiences…with a smile YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative - Remote (Healthcare) role include: 2+ years of call center experience Experience in a healthcare-related field or benefits/insurance organization preferred Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Strong computer navigation skills and PC knowledge Proficiency in fast-paced multi-tasking Eagerness to learn new technologies A desktop or laptop to complete PC and internet testing A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence

Concentrix is a global leader in customer experience (CX) solutions and technology. We focus on designing, building, and protecting iconic brands and delivering positive customer interactions at every touchpoint for some of the world's best known brands. Our over 225,000 employees operate in 40+ countries, providing expertise across all industries and all major verticals. We combine deep industry expertise with technology to deliver innovative solutions that elevate the customer experience and drive business growth.