About the role
The Analyst – Forecasting role at Concentrix, tailored for candidates with 0.6 to 2 years of experience and based in Bangalore.
Key Responsibilities:
Analyze historical data trends to generate accurate short-term and long-term forecasts.
Develop, update, and maintain forecasting models using tools like Excel, SQL, or forecasting software.
Collaborate with operations, workforce, and planning teams to understand business requirements and incorporate them into forecasting strategies.
Provide actionable insights and recommendations based on forecast variance analysis.
Participate in weekly/monthly capacity planning meetings and forecast review sessions.
Ensure timely reporting and dashboard creation to aid decision-making.
Automate repetitive tasks using scripting or automation tools to increase efficiency.
Qualifications & Technical Skills Required:
Qualification: Graduation
High proficiency in Excel & Power BI tools is a must.
Experience in developing machine learning models like classification, linear/logistic regression.
Ability of analyzing huge datasets and hands on experience of forecasting for large and complex attributes
Analytical and good understanding of contact center metrics
Mathematical and Statistics and exposure to R-studio/python.
Strong business acumen
Should be a good communicator and a collaborator
Core forecasting experience 0.6-2 years in a BPO/Contact center environment
Presentation skills – essential
Strong proficiency in Excel (formulas, pivot tables, charts, what-if analysis).
Hands-on experience with forecasting models and time series techniques.
Working knowledge of SQL for data extraction and manipulation.
Familiarity with WFM tools (like NICE IEX, Verint, Aspect) is a plus.
Exposure to Python, R, or Power BI/Tableau is an added advantage.
Basic understanding of call center metrics (AHT, shrinkage, occupancy, SLAs).
Soft Skills:
Analytical and problem-solving mindset.
Excellent communication skills (verbal and written).
Attention to detail and accuracy.
Ability to work in a team and cross-functional environment.