Technical Operations Support Engineer

We are looking for a Technical Operations Support Engineer to join our team. In this role, you will be responsible for providing technical support and maintenance for our products and solutions. Your key responsibilities will include: - Providing technical support to customers and internal teams for product-related issues - Monitoring and troubleshooting system and application performance - Analyzing logs and investigating root causes of incidents - Implementing corrective actions and preventive measures to ensure high availability and reliability of our solutions - Coordinating with cross-functional teams to resolve complex issues - Documenting processes and knowledge to improve operational efficiency - Participating in continuous improvement initiatives to enhance the support experience The ideal candidate should have: - 3-5 years of experience in technical operations or support engineering - Strong problem-solving and analytical skills - Proficiency in Linux, database systems, and networking - Experience in incident management and root cause analysis - Good communication and collaboration skills - Ability to work in a fast-paced, dynamic environment

Comviva is among the leaders in mobility solutions offering an expansive suite of productised solutions and catering to over two billion mobile users globally