CRM Technical Support

* Acts as technical and application liaison between the client and other internal teams. * Communicates product and solution expertise to internal and external customers. * Documents all case interactions with Cloud Services clients. * Exhibits a strong commitment to customer service while building client partnerships. * Follows operational guidelines for interacting with other associates. * Learns new solutions and technologies required to support Cloud Services clients. * Leverages customer service, communication and problem solving skills to solve inquiries from Cloud Services customers. * Manages and responds to client requests via phone, e-mail, and web interface. Provides updates and case statuses to customers and management. * Understands and triages customer issues. Leverages any and all necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration. * Understands company solutions and individual client configurations as well as the third party tools required to support company solutions. * Utilizes support tools to expedite client issues resolution. * Works as a team member to utilize technical skills and solution expertise to resolve client issues.

Company is an internationally recognized CRM vendor originally from the US. They are continously growing in Japan and globally, with excellent market share and a brand image that goes back over 20 years in the CRM industry and their clients across many sectors.