Service Desk Executive

Compucom is an industry leader in digital workplace services focused on creating better work experiences. We deliver experience-enhancing solutions that power today's digital workplace, with everything our customers need for real-time collaboration, connection, and support. Why work for us? We put people first! Our associates are our most valuable assets. Our mission is to partner with those who want to grow their skill set and make a positive impact, as we do. Future associates will have technical and problem-solving skills, practical experience and great customer service skills in order to be successful. We provide the opportunity to learn both hands-on in the job, and through internal courses and external career development courses. A dynamic workplace requires a dynamic workforce. If you are a great fit on all levels, from skill set to alignment with our company culture, we look forward to hearing from you. Role: Service Desk Executive Requirement: - Desktop support technician responsible for setup and deployment of all devices, for new hires onboarding and/or for repair/replacement in response to Service Desk tickets. Must work independently to manage one's time to meet the demands of our associates. Responsibilities: Respond to telephone, email, and online requests for technical support. Provide high level of customer service and quick resolution times Follow-up directly with the customers. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. Identify, research, and resolve technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access, and hardware issues. Document, track, and monitor technical issues using applicable systems and tools. Utilize Service Desk software to keep track of help tickets, resolution and working times. May coordinate with other teams or departments to resolve user problems. Escalate unresolved issues to the next level of support personnel Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Provide feedback on processes and make recommendations on areas to improve Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting Provide guidance and support and keep information on company IT products and services Assist in support of all business-related Information Technology systems

Compucom is an industry leader in digital workplace services focused on creating better work experiences. We deliver experience-enhancing solutions that power today's digital workplace, with everything our customers need for real-time collaboration, connection, and support.