Electronic Health Record Application Support I

Compass Health Network

Salary: $52k
Experience: 3+ yrs
Location: Clinton, Missouri, United States
Job type: Full-time

Required skills

EHR software
Ticketing system
Remote support

About the role

Support Systems That Support Care – Join Us as an EHR Application Support Specialist

Schedule: Monday - Friday 10:00am - 6:00pm. *Remote position open to Missouri residents only.

As an EHR Application Support Specialist, you’ll help keep our electronic health records (EHR) systems running smoothly so our care teams can focus on what matters most—serving individuals and communities. You'll provide frontline technical support to staff across the organization, ensuring they can use our software systems effectively and confidently to deliver high-quality care and services.

This is a great opportunity for someone who enjoys solving problems, supporting others, and making a meaningful impact behind the scenes. If you’re technically savvy, detail-oriented, and committed to improving user experience, this remote role is a strong fit.

Key Responsibilities

Provide Tier I support for EHR users by troubleshooting software and application issues
Log, track, and resolve support tickets from internal users using a ticketing system
Test software updates and fixes, ensuring successful resolution and user satisfaction
Analyze patterns in support requests to prevent recurring issues
Communicate effectively with users and collaborate with the EHR team for escalated concerns
Support application testing and user training during new software rollouts and upgrades
Serve as part of the team's on-call rotation

Requirements, Skills, Knowledge and Expertise

High School/GED required

Bachelor’s degree preferred in computer science or related field

WORK EXPERIENCE

At least three (3) years of equivalent work experience required if no bachelor’s degree
Experience with troubleshooting principles, methodologies, and issue resolution techniques
Very strong customer service orientation
Experience working in a team-oriented, collaborative environment

OTHER

Missouri residents only

You’ll Be A Great Fit for This Role if You:

Are a strong communicator who can translate technical solutions into plain language
Thrive in a fast-paced, problem-solving environment
Are detail-focused and love tracking issues through to resolution
Enjoy helping others feel confident and capable using technology
Are driven by purpose and want your work to support better health outcomes

About Compass Health Network

Provides integrated behavioral, medical, and dental healthcare services.

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