Website:
eloroconnect.com
Job details:
Company Description Eloro Connect is a premium healthcare companion service by REWON GROUP, based in Ernakulam, Kerala, dedicated to supporting patients, elderly parents, and families through in-person healthcare assistance. The team coordinates hospital visits, doctor consultations, laboratory appointments, report collection, and safe transportation using verified companions and Eloro vehicles. Designed for NRI families, working professionals, and senior citizens, Eloro Connect combines compassionate human support with technology-enabled transparency, including GPS tracking and live visit updates. The mission is to ensure no patient faces a healthcare journey alone and no family has to worry from a distance. Eloro Connect aims to become Kerala’s most trusted healthcare companion platform by delivering dignified, safe, and seamless healthcare experiences.
Role Description The Companion Executive is a full-time, on-site role based in Kochi, responsible for directly supporting clients through their healthcare journeys. In this role, the Companion Executive accompanies patients and senior citizens to hospitals, doctor consultations, and diagnostic centers, ensuring they understand procedures, feel comfortable, and reach appointments safely and on time. The role includes coordinating transportation with Eloro vehicles, assisting with registration and documentation, collecting and managing medical reports, and providing clear updates to family members using Eloro’s technology tools. The Companion Executive also monitors schedules, follows safety protocols, and maintains accurate visit summaries to support transparent communication. This position requires consistent in-person interaction, professional conduct, and a compassionate approach to individuals who may be vulnerable or in need of reassurance.
Qualifications
- Strong interpersonal, communication, and client service skills to support patients, elderly individuals, and families with empathy and clarity.
- Ability to coordinate appointments, manage schedules, and handle documentation and medical report collection with accuracy and attention to detail.
- Comfort using smartphones and basic digital tools for GPS tracking, live updates, and maintaining visit records.
- Capacity to work on-site across hospitals, clinics, laboratories, and homes in Kochi, including reliable time management and professional appearance.
- Fluency in local languages (such as Malayalam) and good command of English or Hindi to interact with diverse clients and healthcare staff.
- Prior experience in patient support, healthcare coordination, customer service, or related fields is an advantage.
- High standards of integrity, discretion, and trustworthiness, with a strong commitment to safety and confidentiality.
- Minimum educational qualification of a high school diploma; a degree or certification in healthcare, social work, or allied fields is preferred.
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