Student Tribe (formerly stuMagz)
Website:
studenttribe.in
Job details:
Growth – Community & Clients
Community Operations Lead
Experience - 1 - 3 years
Location - Hyderabad
ABOUT THE ROLE
The Community Operations Lead is the operational heartbeat of Student Tribe. You will directly manage four functional teams: Community, Events & Experiences, Client & Gig Execution, and Influencer Marketing, along with a rotating intern cohort of 5–7. You are the person who ensures strategies actually happen, teams are aligned, clients are delighted, and students remain deeply engaged.
This is not a role for someone who just manages. It is for someone who builds systems, drives cross-functional alignment, and can hold the centre while the organisation grows outward.
KEY RESPONSIBILITIES
Strategy & Planning
- Define and drive quarterly OKRs across Community, Events, Client, and Influencer functions, ensuring clear alignment with organizational priorities.
- Develop and refine the community growth framework, including campus activation strategies, onboarding processes, engagement benchmarks, and progression criteria.
- Identify and implement scalable engagement models, partnership opportunities, and operational improvements that enable growth without proportional resource expansion.
- Establish a structured weekly review system to monitor key metrics such as community growth, engagement scores (NPS), event participation, campaign delivery, and ROI for leadership visibility.
Team Leadership & People Management
- Conduct regular 1:1s, team meetings, and cross-functional reviews to ensure clarity on priorities, progress, and risks.
- Lead hiring, onboarding, and development of team members; set performance expectations and conduct structured evaluations.
- Oversee intern programs end-to-end, including project allocation, mentorship alignment, performance tracking, and identification of high-potential candidates for full-time roles.
- Act as the escalation point for operational challenges, ensuring timely resolution of cross-team dependencies and issues.
Client & Gig Operations
- Design and standardize processes for client onboarding, campaign execution, on-ground delivery, and reporting to ensure consistency and efficiency.
- Build and manage a scalable student gig network with structured onboarding, skill categorization, and defined service-level expectations for campaign delivery.
- Collaborate with Growth teams to align community engagement with relevant gig opportunities, strengthening participation and earning potential for students.
- Support high-priority client accounts by ensuring quality execution, timely delivery, and strong client satisfaction to drive repeat business.
Community Health & Growth
- Define clear engagement standards to distinguish active and inactive communities, and hold teams accountable to quality metrics beyond community size.
- Identify and develop student leaders within communities to build decentralized leadership and sustainable engagement models.
- Translate on-ground insights into actionable strategies for programming, event formats, and campaign ideation.
Influencer Marketing Operations
- Partner with the Influencer Marketing team to build structured systems for discovery, evaluation, onboarding, and retention of micro-creators.
- Enable collaboration between student communities and creators to drive organic reach and brand amplification.
- Set performance benchmarks and track campaign effectiveness through defined creator metrics.
Events & Experience Oversight
- Ensure alignment between Events, community, and Client teams to deliver well-coordinated and high-impact experiences.
- Review event strategies and post-event analyses to continuously improve formats and outcomes.
- Provide on-ground decision support during events to ensure smooth execution and timely resolution of issues.
WHO YOU ARE
- 1-3 years of experience in team leading, community building, campus outreach, brand activations, or operations, ideally in a startup or high-growth environment.
- Proven track record of managing cross-functional teams of 10+ people and holding them to clear, measurable deliverables.
- Deep instinct for what motivates students, you understand campus culture, placement anxiety, club dynamics, and peer influence without needing it explained.
- Data-fluent: comfortable building trackers, reading dashboards, and making decisions based on metrics, not just instinct.
- Excellent communicator, running a 20-person team sync, or presenting outcomes to a brand client.
- Comfortable with ambiguity and fast-changing priorities.
- Willing and able to travel frequently across territories for campus visits, client meetings, and events.
Click on Apply to know more.