RMZ
Website:
rmz.com
Job details:
Job Title: Community Manager
Location: Mumbai
Experience: 4 - 6 + years in hospitality, reservations, and community management
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About the Role
We are looking for a dynamic and customer-focused Community Manager to oversee daily operations of our coworking space and ensure exceptional client experiences. The ideal candidate will have a strong background in hospitality, reservations, and front-office operations, with proven ability to drive customer satisfaction and operational efficiency.
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Key Responsibilities
· Manage day-to-day operations of the coworking space, ensuring high occupancy and client satisfaction.
· Respond to customer inquiries via phone, email, and chat, maintaining quick and effective communication.
· Coordinate with internal teams to streamline service delivery and enhance client retention.
· Process transactions, maintain accurate service reports, and ensure compliance with company standards.
· Build strong relationships with clients and proactively address their needs.
· Support upselling initiatives and contribute to revenue optimization.
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Required Skills & Competencies
· Customer Relationship Management (CRM) tools and systems (Opera, OnQ, SynXis).
· Strong knowledge of Front Office & Reservation Operations.
· Excellent communication and problem-solving skills.
· Ability to work collaboratively with teams and manage multiple priorities.
· Proficiency in MS Word and PowerPoint.
· Adaptability, decision-making, and a customer-first mindset.
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Qualifications
· Bachelor’s degree in hospitality management or related field preferred.
· 6+ years of experience in hospitality, reservations, or community management.
· Prior experience in coworking space management is a plus.
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Why Join Us?
· Opportunity to work in a dynamic, client-centric environment.
· Growth-oriented role with exposure to operations and customer engagement.
· Collaborative team culture and professional development opportunities.
Click on Apply to know more.