JOB SUMMARY:
The Site Manager will oversee and direct all daily operations of the clinic, working collaboratively with physicians and multidisciplinary team members; coordinate the daily clinical and administrative staff functions and schedules; responsible for the effective implementation of Community Health Systems, Inc. (CHSI) policies and procedures; has input in the annual budget as it pertains to the site; effectively implements budget parameters. The Site Manager oversees the record keeping concerning any grant that operates at their location; responsible for meeting site productivity standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Upholds and supports the mission, philosophy, objectives, policies and ethics of CHSI.
- Directly responsible for delivering ongoing excellent customer service to the population we serve.
- Directly responsible for the operations of the clinic in accordance with operational budget guidelines.
- Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
- Consults with Regional Operations Manager (ROM) concerning matters that require immediate attention beyond his/her span of control or scope of authority.
- Will ensure the clinic maintains current accreditations, certifications and licenses as deemed necessary by Federal, State and Local entities.
- Will communicate any clinical related issues with the appropriate department(s) as necessary.
- Directly responsible for the timely submission of all reports and auditing activities according to operational deadlines.
- Regularly walks through the clinic to ensure quality of care is provided to patients.
- Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
- In conjunction with the RN, evaluates the effectiveness given by interdisciplinary care teams and identifies problems and guides team members to their solution.
- Responsible for motivating and directing staff to meet the productivity standards for that site.
- Oversees the recording and reporting for any grant that operates within the facility.
- Works in collaboration with the Training Department to ensure new and ongoing training of all staff members; works in conjunction with various CHSI departments and staff members to fulfill this responsibility.
- Works in conjunction with the Human Resources Department to manage personnel issues. Responsible for initial and ongoing reporting concerning personnel issues are completed in a timely manner to include new hires, certifications, counseling or administrative actions, evaluations, workers compensation claims, leave of absence notices and resignations.
- Directly responsible for the time sheets of that site so they are completed and submitted accurately and in a timely fashion.
- Works with the Community Relations team in any community outreach marketing effort for promotion of the Site.
- Directly responsible for ensuring all forms, documents and paper work is complete, accurate, and submitted to the appropriate department in a timely manner as policy and procedure dictates.
- Directly responsible in ensuring the site bank deposit is balanced and deposited in a timely manner, as per CHSI policy.
- Notifies the Inventory Manager of building and maintenance repairs.
- Responsible for the correct implementation of processing supply orders through the Procurement Department; properly recording, documenting and submitting purchase orders and invoices.
- Designates an appropriate person to oversee clinic when he/she is out of the office or unavailable.
- Maintains process improvements provided by appropriate department heads to ensure correct and effective implementation is being followed.
- Ensures safety guidelines and compliance with OSHA standards are being met.
- Participates in training to better patient care such as learning evidence-based approaches to self-management support, proactively addressing the needs of patients and families in this community, cultural competency, and effective communication.
- Perform all other duties as directed either formally or informally, verbally or in writing.
SUPERVISORY RESPONSIBILITIES:
Oversees all daily operations and tasks of entire clinic staff.
KNOWLEDGE, SKILLS AND ABILITIES:
- Bilingual (English/Spanish) preferred
- Strong leadership skills; sound decision making skills and the ability to motivate personnel are required
- Possess strong customer service skills in both written and verbal communication, with the ability to interact and negotiate with co-workers, management, vendors and others as necessary.
- A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
- Possess strong interpersonal skills and ability to work well with others.
- Ability to deal effectively with changing situations and stressful environment.
- Proficient level of knowledge and the ability to use modern office equipment and systems to include Word and Excel spreadsheets is required.
- Ability to perform tasks related to physical activity to complete the responsibilities of the position.
EXPERIENCE AND EDUCATION:
- BA degree and/or minimum five (5) years management experience in a health clinic or related field.