Website:
sarasai.org
Job details:
About Us:
We are seeking a dynamic Community & Learner Relationship Executive to drive engagement, across our global online AI upskilling programs for undergraduate and postgraduate learners, with a strong focus on global time zones. This role focuses on managing community interactions on our in-house platform, and driving consistent communication and support to ensure learners engaged, motivated to learn throughout their journey. The role owns and scale learner engagement on the community platform to drive consistent participation and 75%+ program completion This is an work from office role based in Gurugram.
Key Responsibilities
Own Onboarding Experience: Lead end-to-end cohort onboarding through high impact orientations, structured welcome journeys Drive Community Engagement: Own learner activity and engagement across the platform ensuring consistent participation, meaningful interactions, and a responsive support environment.
- Own Engagement Metrics: Track and improve key metrics including posts, comments, session participation, and cohort-wise completion rates.
- Activate Daily Engagement: Drive consistent community platform activity through structured prompts, discussions, polls, and curated content drops.
- Build Accountability Systems: Design and manage scalable accountability mechanisms (pods, peer groups, progress tracking) to ensure learners stay on track.
- Enable Peer Learning at Scale: Foster learner-led discussions, problem-solving, and knowledge sharing to build a strong collaborative culture.
- Run Community Rituals: Execute high-energy live and async formats such as AMAs, demo days, challenges, and themed discussions to sustain momentum.
- Community platform enhancements, addressing issues with technology team
- Optimize Platform Experience: Continuously reduce friction across navigation, communication, and content access to improve learner experience.
- Leverage Data for Optimization: Analyze learner behaviour and platform analytics to refine engagement strategies and drive better outcomes.
- Build Scalable Playbooks: Document and standardize best practices for community growth, engagement, and retention.
- Design Gamification & Incentives: Implement and manage gamification systems (points, badges, leaderboards, rewards) to drive consistent participation.
- Own Content Calendar: Plan and execute a structured community content calendar (daily/weekly) aligned with learning goals and career readiness.
- Drive Communication: Ensure consistent, clear communication through announcements, emails, and targeted nudges to keep learners informed and accountable.
- Plan & Host Events: Organize and facilitate webinars, workshops, and cohort-based sessions to maintain high engagement.
- Track & Report Insights: Monitor learner activity and feedback, and share actionable insights with academic, product, and success teams to continuously improve the experience.
Required Qualifications & Skills
• Bachelor’s degree in communications, Marketing, Education, or a related field (Community Management certification is a plus).
• 2–3 years of experience in edtech, learner success, or community management roles.
• Experience managing online learner communities and global cohorts across time zones.
• Strong communication and interpersonal skills, with the ability to build trust and connect with diverse learners.
• High empathy, problem-solving ability, and responsiveness with a learner-first mindset.
• Experience in hosting or moderating virtual sessions/events.
• Ability to work effectively in a fast-paced startup environment.
• Basic analytical skills to track learner engagement and derive insights.
• Proficiency in PowerPoint and Excel.
• Working knowledge of AI tools to improve efficiency and outcomes is a plus
Click on Apply to know more.