ClayWorks
Website:
clayworks.space
Job details:
Summary: The Community Associate plays a pivotal role in fostering engagement, building trust, and driving growth within a vibrant, mission-driven community. This position is central to creating meaningful connections between members, stakeholders, and the organization, ensuring a positive, inclusive, and interactive environment. The ideal candidate will be a proactive communicator, adept at managing community dynamics, and passionate about cultivating relationships that support long-term engagement and advocacy. By leveraging digital platforms, feedback loops, and strategic initiatives, the Community Associate will help shape the community’s voice, amplify its impact, and contribute directly to the organization’s broader goals. This role is essential in turning casual participants into loyal advocates and ensuring that community insights inform product, service, and strategic development. Responsibilities: Develop and execute community engagement strategies across digital platforms (e.g., forums, social media, email, events). Moderate and nurture online discussions, ensuring a safe, respectful, and inclusive environment. Identify and empower community leaders and ambassadors to drive grassroots engagement. Gather and analyze community feedback to inform product improvements, content strategy, and organizational decisions. Plan and facilitate virtual and in-person events, webinars, and member meetups. Collaborate with marketing, product, and customer success teams to align community initiatives with business objectives. Create and distribute engaging content tailored to community interests and stages of member journey. Monitor community metrics and KPIs (e.g., participation rates, sentiment analysis, retention) to assess effectiveness and drive optimization. Respond promptly and professionally to member inquiries, concerns, and escalations. Maintain up-to-date community guidelines and ensure consistent enforcement. Requirements Requirements: Bachelor’s degree in Communications, Marketing, Social Sciences, or a related field. 2 years of experience in community management, customer engagement, or a similar role. Proven experience managing online communities across platforms such as Slack, Discord, Reddit, LinkedIn, or Facebook Groups. Strong written and verbal communication skills with the ability to adapt tone and style for diverse audiences. Proficiency in community management tools (e.g., Mighty Networks, Discourse, Zendesk, Notion, HubSpot). Experience with data analytics and reporting to track engagement and community health. Demonstrated ability to build trust, resolve conflicts, and foster inclusive environments. Creative thinker with a passion for user-centric design and relationship-building. Ability to work independently and manage multiple priorities in a fast-paced environment. Experience with event planning and virtual facilitation is highly desirable. Familiarity with CRM systems and customer journey mapping is a plus.
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