Website:
shopbythebay.com
Job details:
Company Description
By The Bay crafts versatile, breezy, and stylish wardrobe essentials inspired by the warmth of the sun, sand, and sea. Designed and made with care in India, our vibrant collection includes short dresses, elegant maxis, bold co-ord sets, and standout tops, each tailored to fit a range of body shapes with adjustable and elastic features. We aim to blend style and comfort, helping individuals transition seamlessly from workdays to evening gatherings or beach holidays. With an emphasis on precision and quality, By The Bay celebrates confidence and individuality through fashion.
At By The Bay, we’re building more than a fashion brand — we’re creating a feeling, a community, and an experience. We’re looking for someone who can be the voice of that experience.
*Role Overview*
As a Communication Associate, you will be the first point of connection between By The Bay and our customers & collaborators. Your role is to ensure every interaction reflects warmth, clarity, and the elevated experience we stand for.
*Key Responsibilities*
Customer Communication
Handle customer queries on WhatsApp & Instagram DMs with confidence and empathy
Provide prompt, clear, and polite responses
Assist customers in making purchase decisions
Order Coordination
Coordinate orders with internal teams
Share timely updates with customers regarding their orders
Ensure a smooth, hassle-free post-purchase experience
Influencer & Collaboration Management
Manage all communication with influencers and collaborators
Coordinate deliverables, timelines, and expectations
Ensure smooth execution of collaborations from start to finish
*Who We’re Looking For*
A confident and articulate communicator
Someone who is polite, patient, and empathetic
A good listener who understands customer needs
Highly organized and detail-oriented
Someone who can maintain brand tone — warm, luxe, and thoughtful
Comfortable handling multiple conversations and tasks simultaneously
*Bonus If You*
Understand Instagram culture and influencer collaborations
- Have a natural flair for writing and communication
Click on Apply to know more.