Commercial Vehicle Group

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Manager, Commercial Operations

Min Experience

10 years

Location

New Albany or Ohio

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Current CVG employees, please click HERE to login and apply.

Position Summary 

We are seeking a Commercial Operations Manager who is responsible for driving operational excellence across the commercial organization by leading the Customer Service and Inside Sales teams while serving as the company’s internal Salesforce expert and master user. This role ensures seamless execution from lead to order, enables sales productivity through data, systems, and process optimization, and delivers exceptional customer experience. The ideal candidate is highly organized, analytically strong, and equally comfortable leading people and optimizing systems. This role acts as a critical bridge between Sales, Operations, and Finance. 

Key Responsibilities 

Commercial Operations Leadership 

  • Lead, coach, and develop the Customer Service and Inside Sales teams to ensure high performance, accountability, and continuous improvement 

  • Establish clear KPIs, dashboards, and performance metrics aligned with commercial and customer objectives 

  • Standardize and continuously improve commercial processes including lead management, quoting, order entry, pricing execution, and customer communication 

  • Drive consistency, accuracy, and speed across the order-to-cash lifecycle 

Salesforce Ownership & Enablement 

  • Serve as the internal Salesforce subject matter expert and master user 

  • Own Salesforce configuration, data integrity, reporting, dashboards, and user adoption 

  • Partner with Sales leadership to optimize pipeline management, forecasting accuracy, and opportunity hygiene 

  • Lead Salesforce training for new hires and ongoing user enablement 

  • Identify and implement enhancements, automation, and integrations to improve efficiency and visibility 

Sales Enablement & Analytics 

  • Support Sales and Business Development with insights, reporting, and analysis to drive informed decision-making 

  • Maintain accurate pipeline analytics, and performance reporting 

  • Collaborate on pricing tools, quoting workflows, and commercial policy execution 

  • Ensure CRM data supports strategic planning, growth initiatives, and customer segmentation 

Cross-Functional Collaboration 

  • Act as a key liaison between Sales, Operations, Finance, Engineering, and Supply Chain to ensure alignment and execution 

  • Support contract review, customer onboarding, and change management processes 

  • Partner with Finance on pricing governance, margin analysis, and revenue accuracy 

 

Qualifications 

  • Bachelor’s degree in Business, Marketing, or a related field 

  • 10+ years of experience in commercial operations, sales operations, customer service leadership, or inside sales 

  • Proven experience leading customer-facing teams in a B2B or manufacturing environment 

  • CRM experience (administration, reporting, dashboards, workflows) 

  • Strong analytical skills with the ability to translate data into actionable insights 

  • Demonstrated ability to build scalable processes and drive change in a growing organization 

 

CVG IS AN EQUAL OPPORTUNITY EMPLOYER

Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

Visa Sponsorship


Commercial Vehicle Group, Inc (CVG) does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the country of the job posting location on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors


Please note that Commercial Vehicle Group, Inc (CVG) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to CVG will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.

Career Scam Disclaimer


Commercial Vehicle Group (CVG) makes no representations or guarantees regarding employment opportunities listed on any third-party website.  To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by CVG.  Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online.  Job applicants are invited to contact CVG through CVG’s website to verify the authenticity of any employment opportunities.

About the company

Commercial Vehicle Group, Inc. supplies vehicle components. The Company provides cab related products and systems such as seating and wiper systems, mirrors, structures, body panels, and other related products. Commercial Vehicle Group serves bus, agriculture, transportation, and road recreational markets worldwide.

Skills

Salesforce
CRM
Dashboards