Assistant Manager - Customer Journeys and Research

An exciting opportunity exists at Commercial Bank of Ceylon PLC to join our dynamic team as an Assistant Manager - Customer Journeys and Research. In this role, you will be responsible for leading and executing customer research initiatives, mapping customer journeys, and driving improvements to enhance the overall customer experience.

Commercial Bank of Ceylon PLC is the largest private bank in Sri Lanka, providing a wide range of banking and financial services to its customers. With a strong presence across the country, the bank is committed to delivering innovative solutions and enhancing the customer experience.