UX/UI Designer

Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team. Drive Results: We think big, work smart, and execute fast to transform the future of commerce Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork Champion Customers: We go the extra mile for our customers to help them unlock their full potential Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures The Opportunity: Join our dynamic Product team as a UX/UI Designer! You’ll play a crucial role in enhancing the user experience for our business users, contributing to our mission of providing the best omnichannel experience for our customers. As a key member of our team, you will have the autonomy to navigate the full spectrum of the discovery, design, and delivery process within our omnichannel domain. Your Mission: Represent our customer needs within a cross-functional team, with an ability to articulate and lead design decisions with the team and stakeholders Conduct discovery research together with your entire cross-functional team selecting the scope Collect, organize, and analyze quantitative and qualitative data to solve our customers’ and end-users’ problems Plan and conduct user research studies (workshops, interviews, surveys, or usability testing sessions), defining and documenting research goals Create personas, user flows, wireframes, sketches, and/or prototypes to communicate your solution proposals with the team Create business process flows, detailed specifications, user acceptance test criteria, and demo/test data, to enable engineering to create features that solve customer problems Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve the quality of our solutions, to build visually appealing and cutting-edge designs that set new standards across our landscape What you need to succeed: 2+ years of experience in retail in-store processes, payment processing, store support, or retail operations Strong ability to convert the user’s needs to business requirements and visual interfaces, applying our design system and patterns Experience conducting requirements reviews with cross-functional remote teams Proficiency in process flowing and collaboration tools such as LucidChart, Mermaid, Visio, Miro, or Mural Proficiency in prototype tools such as Figma or Sketch Strong verbal and written English language communication skills Ability to work independently by organizing and prioritizing your workload Nice to have: Experience in enterprise software design or any other SaaS application for retail or e-commerce Product Owner or Agile/Scrum experience, training, or certification Product Management experience, training, or certification Good understanding of conducting user research and flexibility in applying User Experience processes that encompass all aspects of the User Experience cycle Experience conducting research studies, applying User Experience design methods and techniques, and delivering User Interfaces Degree in Design, Interactive Media, HCI, or any User Experience-related studies