About Us
Our next-generation automated customer communication solution enables enterprises to increase customer satisfaction, ROI, and business growth.
Using the CommBox platform, companies can automate repetitive tasks while managing customer interactions across multiple channels (website chatbots, messaging, emails, social and more). Commbox’s mission is to pave the way for companies worldwide to become autonomous enterprises, without losing their quintessential human touch.
Job Description:
We are seeking a Senior Product Manager to join our team and take ownership of defining, developing, and delivering impactful solutions for our customers. This role requires extensive experience in outbound product management, with a focus on understanding customer needs and translating them into world-class SaaS solutions. The position combines strategic thinking with hands-on execution, and you'll collaborate across teams to shape the future of our products.
Responsibilities:
- Lead outbound product management efforts, working closely with customers to gather insights, understand pain points, and validate solutions.
- Define and own the product roadmap, ensuring alignment with company goals and customer needs.
- Write detailed PRDs, user stories, and other product documentation to guide development teams.
- Collaborate with engineering, design, and marketing teams to deliver high-quality features and improvements.
- Drive end-to-end product lifecycle, from ideation and prototyping to launch and post-launch optimization.
- Communicate product vision, priorities, and progress to stakeholders across the organization.
- Monitor product performance, analyze data, and iterate to ensure continuous improvement.
Requiremen
- 5+ years of experience as a Product Manager, with a focus on outbound product management and customer engagement.
- Proven experience in the B2B2C and SaaS domains.
- Strong background in writing PRDs, user stories, and crafting comprehensive product roadmaps.
- Excellent communication and interpersonal skills, with the ability to work effectively across teams and with external clients.
- Technical aptitude or prior experience in software development is a strong advantage.
- Analytical mindset with a data-driven approach to decision-making.
- Self-starter who thrives in a fast-paced, dynamic environment.
- Experience working in a startup or high-growth SaaS environment.
- Familiarity with Agile methodologies and tools like Jira, Confluence, or similar.
- Understanding of customer communication platforms or related technologies.
