Tata Consultancy Services
Website:
tcs.com
Job details:
Job Requirements*
•24×7 Command Center / NOC / Operations Center support experience
•Strong knowledge of ITIL processes – Incident, Problem, Change, and Service Request Management
•Hands on experience with monitoring tools (e.g., AppDynamics, Splunk, Dynatrace, SolarWinds, Netbrain, Nagios, SCOM, Grafana)
•Experience working with ServiceNow or similar ITSM tools for ticket logging, tracking, and escalation
•Ability to perform initial triage, impact analysis, and priority assessment
•Good understanding of application, infrastructure, database, and network alerts
•Experience in shift-based operations, including weekends and night shifts
•Strong verbal and written communication skills
•Exposure to banking/financial services environments is an advantage
Key Responsibilities*
• Monitor applications, infrastructure, and batch jobs using enterprise monitoring tools
• Acknowledge, log, and classify incidents within defined SLAs
• Perform Level 1 troubleshooting and escalate to appropriate L2/L3 teams
• Coordinate Major Incident Management (MIM) calls and communication bridges
• Ensure timely updates to stakeholders and business users
• Track incident lifecycle to closure and validate resolution
• Prepare and distribute daily, weekly, and monthly operational reports
• Support change and release activities with monitoring and validation
• Ensure compliance with operational procedures, SLAs, and audit requirements
Exp Range: 5 TO 10
Location: Hyderabad
Interview Type: Weekend virtual drive
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