Community Multi-Site Service Manager

Position: Community Multi-Site Service Manager: Reports to Community Manager and Regional Service Manager:

POSITION SUMMARY: 

The Community Multi-Site Service Manager is a result-driven leader responsible for maintaining the community's physical condition and marketability. Effectively develops and leads strong maintenance teams to accomplish short and long-term objectives for assigned properties and achieve established performance benchmarks. Each Community Multi-Site Service Manager oversees more than one community. This is a hands-on position as well as a developmental position. Maintain a high degree of trust, loyalty, and truthfulness as a Fiduciary of Columbia Residential. 

Essential Functions of the Position:

Responsible for meeting or exceeding established performance benchmarks for contributing to the financial performance and managing the portfolio’s operations following company and regulatory guidelines:

• Supervisor turnkey, ensure that apartment homes are rent-ready within five business days. 
• Instruct staff in work policies, procedures, safety procedures, and the use of maintenance equipment.
• Ensure service requests are completed within company standards. Follow up on service requests to assure the highest quality customer satisfaction.  
• Conduct and/or assist with quarterly housekeeping inspections. 
• Ensure contractor's repairs meet specifications and established standards. 
• When necessary, plan and prepare service staff work and lunch schedules.
• Manage budget by controlling expenses. 
• Attend and participate in resident meetings and events. 
• Accurately complete reports as required. 
• Manage warranties and coordinate with contractors to schedule repairs.
• Counsel staff to resolve performance and human resource issues.  
• Inspect maintenance equipment weekly to ensure that it is working properly. 
• Conduct annual performance evaluations. 
• Conducted inventory of current stock and ordered parts/supplies to ensure that supplies and equipment were available in adequate amounts. 
• Maintain asset inventory system for internal audit purposes. 
• Ensure the maintenance team is in company-approved uniform.
• Perform other duties as assigned by management.
• Will schedule and be part of an on-call schedule.
• Maintain all required maintenance logs, find below: 
• Environmental Protection Agency log (EPA), which documents refrigerant along with copies of invoices.
• Mold.  
• Inspection.
• On Call.
• All others as required.

Skills/Specialized Knowledge:

• Ability to read, write, understand, and communicate effectively with a team.
• Ability to use a personal computer and working knowledge of Microsoft Word, Outlook, and Excel.
• Heating, Ventilating, and Air Conditioning (HVAC) knowledge is required.
• Knowledge of (property) site functionality.
• Strong organizational and time-management skills.
• Excellent customer service and interpersonal skills.
• Ability to negotiate a contract.
• Ability to set goals and consistently meet deadlines.
• Ability to use standard maintenance tools and equipment in a training capacity.
• Ability to perform intermediate mathematical and accounting calculations.
• Knowledge of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to successfully delegate.
• Ability to manage a team.
• Ability to conduct interviews.
• Ability to train.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to drive an automobile.

Education and/or Experience:

• A high school diploma or equivalent is required.
• College degree preferred.
• Minimum of 2 years of previous experience in property management, maintenance, and other building maintenance.

Required licenses or Certifications:

• Current driver's license and automobile insurance.
• EPA Certified Type II or Universal.
• Certified Pool Operator (CPO) certification.
• Other licenses and/or certifications as required by state law.

Other Requirements:

• Must comply with all safety regulations, including, but not limited to the use of back braces, safety goggles, and gloves when appropriate.
• Must always be reachable via phone except during approved time off.
• Some travel may be required.
• Will be on an emergency call.

Physical Demands:

• Standing, walking, and/or sitting for extended periods.
• Frequent handling, use of hands, fingers, talking, and hearing.
• Moderate climbing, bending, stooping, kneeling, crouching, reaching, lifting, and feeling.
• Pronounced visual acuity (near and far) and field of vision.
• Ability to judge distances and spatial relationships.
• Ability to identify and distinguish color.
• Ability to distinguish the differences or similarities in odors, such as a gas leak.

Mental Functions:

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal supervision.

Work Environment:

Hazards:

• Exposure to burning fuel, explosive substances, or radioactive rays or waves.
• Potential exposure to environmental hazards, chemicals, electrical shock, heights, moving mechanical parts or machines, fire, and radiation.  

This job description should not be considered all-inclusive. It is merely a guide of expected job duties and responsibilities. The duties and responsibilities described are not permanent and may be modified an any time. At the request of management, an employee may be asked to perform additional duties within the scope of our work with little to no advance notice.

Our Mission:

To provide quality affordable housing for low and moderate-income families.

To provide an environment for its team members to excel and be recognized and rewarded for their accomplishments.

To provide the principals and partners a fair return on their effort and investments.

Core Values:

EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER