About the Department
Columbia Basin College is seeking a Credentials Evaluator 3 to be responsible for reviewing and evaluating a wide variety of credentials to determine transfer credit course equivalencies. This position interprets and applies applicable policies and procedures while providing courteous and professional customer service. The Credential Evaluator 3 also maintains the Academic Advisement Report system and coordinates transcript ordering and outgoing transcript requests. This position reports to the Director for Enrollment Services.
This position is open until filled. First consideration will be given to applicants whose complete application has been received by May 10, 2026 @ 11:59 PM Pacific Time.
If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook@columbiabasin.edu or (509) 542-4407.
Position Duties
- Review and evaluate a wide variety of educational credentials including academic credit for prior learning, dual credit, military tests/training and international transcripts for students enrolling at Columbia Basin College; inform students of educational credential evaluation results;
- Determine accreditation of previously attended institution(s), interpret grades awarded on a wide variety of grading scales, and maintain transfer in course translation tables and transcript databases;
- Coordinate the transcript ordering process and fulfill all outgoing transcript requests;
- Provide high-level customer service and problem-solving assistance to students, staff and the public regarding admissions, registration, transcript requests, transfer-in processes and other Student Records related inquiries by responding to emails, answering phone calls and meeting with students listed on the Student Records drop-in queue;
- Review and process grade repeat requests, ensuring accurate application of institutional repeat policies and proper updates to student academic records;
- Maintain and update the Academic Advisement Report system for CBC degrees and certificates, and support the graduation application review process;
- Collect, organize and track selective admission applications, and route to appropriate departments;
Interpret and apply knowledge of applicable federal, state and college policies and procedures;
Attend meetings, trainings and conferences as a Student Records representative;
Serve as a back-up switchboard operator; and
Perform other related duties as assigned.
Minimum Qualifications
- Associate's degree or equivalent education from an institutionally accredited college or university; and
- Intermediate to advanced computer experience and proficiency in Microsoft Office and learning management systems.
Preferred Qualifications
- Bachelor's degree from an institutionally accredited college or university;
- Two (2) or more years of experience working in higher education;
- Experience in a student information system (SIS) and databases;
- Experience interpreting and following policies, procedures and federal and state regulations; and
- Bilingual and biliterate in English and Spanish.
Analytical Skills: Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures;
Adaptability/Flexibility: Ability to adapt to changing circumstances, ability to work independently, handle ambiguity, and adjust priorities as necessary in response to evolving institutional needs or external factors;
Customer Service: Commitment to providing exceptional customer service to students, faculty, staff, and external constituents, ensuring their needs are met with professionalism, confidentiality and responsiveness;
Technology Proficiency: Proficient in utilizing various technologies, including office productivity software, learning management systems, and other educational technologies relevant to the position;
Communication Skills: Effective interpersonal communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders. Write clearly and informatively; edit work for spelling and grammar, and vary writing style to meet needs;
Professionalism: Demonstrates tact and respect when interacting with others, maintaining composure under pressure. Treats all individuals with consideration, regardless of their status or position. Takes responsibility for actions and consistently follows through on commitments;
CBC Shared Commitments: Demonstrates a willingness to work with and support others in completing assignments, accepts constructive feedback, and cooperates with coworkers and supervisors. Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating contributions, prioritizing wellness, and holding self and others accountable; and
Support for Diversity, Equity & Inclusion: Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth.
Other Qualifications
This position is a full-time overtime eligible classified staff position. The typical work hours for this position are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m., however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately.
Process Note
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.
**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Analytical Skills, Customer Service, etc.).
Conditions of Employment
In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.
If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986. Columbia Basin College is unable to sponsor or assume sponsorship of employment visas (e.g., H-1B) at this time. Applicants must be authorized to work in the United States for any employer without sponsorship.
CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.
Other Job Elements
The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
Physical Demands
While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.
Working Conditions
Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.
Union Clause
This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.