Analyst, Customer Relationship Management- Services

Supports Sales, CRM and SCM on operational requests to deliver a professional level of service to customers, handling customers request and complaints as well as providing general administrative support to Sales and Customer Success teams within agreed KPIs. The Customer Services Administrator is focused on providing comprehensive support to Sales, Customer Relationship Management (CRM), and Service and Contract Management (SCM) teams. This entails delivering a high standard of service to customers by efficiently handling their requests and complaints Typical tasks and responsibilities will include: • Providing general administrative support to Sales and Customer Success teams within agreed KPIs • Delivering a high standard of service to customers by efficiently handling and resolving their requests and complaints to ensure customer satisfaction • End to End ownership of resolving the tickets following standards and ensuring customer satisfaction • Managing effective communication and providing proactive timely updates to internal and external customers on the progress of the tickets • Responsible for the integrity of data within recording system and provide high quality resolution for customer queries following Colt's standard processe

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.