Senior Billing Specialist
Colorado Springs Utilities is seeking a talented professional to join our team as a Senior Billing Specialist. As a key member of the Billing team, you will be responsible for resolving complex billing problems and gathering and evaluating in-depth customer billing consumption history. In addition, you will be a leader on your team, responsible for developing people and culture, identifying trends for customer accounts, resolving and generating complex billing issues, and analyzing account and financial data for accuracy.
In this position, you will have a direct influence on personnel and the day-to-day operations of the Billing Unit. If you demonstrate high levels of leadership acumen, accuracy, attention to detail, and inductive reasoning abilities, we want you on this team. You will be joining a forward-thinking team that encourages professional growth and thrives on challenges in an ever-changing environment.
As a Senior Billing Specialist, you will make an impact by:
- Leading others with a focus on people, culture, and continuous improvement
- Resolving complex billing adjustments and corrections by researching, analyzing, evaluating, and identifying consumption inconsistencies
- Verifying readings (automated & manual) and consumption patterns for complex customer billing issues
- Participating as SME and/or managing billing-related projects, including business processes, writing test scenarios, conducting testing, and determining results
- Managing assigned billing programs, including maintaining up-to-date process documents, ensuring processes are completed, evaluating the effectiveness of the program, and identifying program and process efficiencies
- Providing back-up support for resolving customer escalations and providing customer account summaries to leadership
- Serving as an account manager for large revenue accounts
Who You Are...The ideal candidate will offer experience in a Billing Unit in a utility environment, as well as demonstrate excellent problem-solving, leadership, and customer service abilities. This position will light up your critical thinking skills, requiring you to navigate various IT applications to analyze and troubleshoot complex billing issues. If you possess an exemplary analytical skill set and a solid understanding of billing and customer accounts, this may be a great position for you.
We are most interested in learning about your skills and abilities in the following areas, so please be sure to highlight them on your application/resume:
- Ability to collaborate and inspire/lead others to solve problems and make sound decisions
- Passionate about providing leadership, coaching, and direction to a team of Billing Specialists
- Experience with Business Intelligence and Data Analysis tools, including Oracle, Dataraker, and OUA, is preferred
- Communicate professionally, clearly, and concisely both verbally and in writing
- Proficient abilities in Microsoft Excel are required
- Must be highly motivated, responsible, and graceful under pressure
- Attention to detail and accuracy are essential
- Demonstrated experience in C2M is preferred
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
- Exerts up to 10 lbs. of force occasionally and/or a small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
- Positions in this class typically require talking, hearing, seeing, and repetitive motions within an office working environment.
Who We Are...
Colorado Springs Utilities, a four-service utility provider with a 100-year reputation of integrity, gives you an experience unmatched by other utility companies. We continuously strive to stay ahead of the business curve with our established priority to update and incorporate state-of-the-art technology and provide a work culture dedicated to innovation, collaboration, and synergy. In fact, we were recently awarded the Diamond Designation from the American Public Power Association (APPA), recognizing our utility for having some of the highest ratings in reliability, safety, workforce development, and system improvements among the more than 2,000 public utilities in the nation. Nestled at the base of the Rocky Mountains, Colorado Springs is the perfect blend of mountain and city living. With over 300 days of sunshine a year, you will enjoy nature at its finest while residing in the sixth most desirable place to live in the United States (according to U.S. News & World Report, 2021).
Our Commitment to Our Employees…
Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.
Time Off to Recharge
- Vacation – Start with 13 days annually, increasing to 24 days with tenure
- Personal Leave –3 days per year
- Paid Holidays –12 paid holidays per year
- Sick Leave – 12 days per year for personal or family health needs
- Vacation Buy – Option to purchase up to 40 additional hours annually
Health & Wellness – Benefits elected are effective the first of the following month
- Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
- Zero Health: Access to hundreds of medical services at no cost
- Dental & Vision: Two dental plans and one vision plan
- Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
- Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
- Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
- Health Savings Account (HSA): Available with HDHP
Financial & Retirement Security
- Pension Plan: Colorado PERA provides retirement benefits and peace of mind
- Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
- Disability Coverage: Short-Term and Long-Term Disability insurance available
- Life Insurance: Employer-paid coverage with optional supplemental plans
- Long-Term Care Insurance: Available for purchase to support extended care needs
Additional Support
- Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
- Tuition Reimbursement: Up to $5,250 annually to support continued education
- Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness