Head of Partnerships Product

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues. The Role As Partnerships Product person, you will drive our product strategy for our Partners by enhancing how the products and services they provide are positioned to, and redeemed by, our customers and help grow and broaden the range of Partner products and services available to our customers. Accountable for delivering the Partner Product strategy, the role is responsible for building solutions across travel experiences partners, leading innovation across different customer touch points and launching products by building cross-functional multi-disciplinary teams, ensuring alignment of responsibilities. The Partnerships Product Director also acts as a thought leader and seeks out and develops close relationships with key strategic partners and internal stakeholders. In this role you'll be responsible to ensure visibility on the KPIs, know and act according to the market trends in order to maximize the ability to deliver partner value and increase satisfaction. You will contribute to a product strategy in line with the vision for the product, manage the flow of work through the full product-development lifecycle and help to ensure the right work gets done in the right way, at the right time. You will be responsible for the recruitment, development and management of an empowered product team, who will help you execute the product strategy. As the Partnerships Product Director, you will lead a team that works on high, impactful problems and business opportunities that are critical to improving the experience of our Partners and how our customers connect with their products and services.

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.