Shiprocket
Website:
shiprocket.in
Job details:
Company Description Shiprocket is India’s largest eCommerce enablement platform, offering digital retailers an end-to-end customer experience solution across shipping, fulfillment, customer communication, and marketing. The platform supports SMEs, D2C brands, and social commerce retailers with 25+ courier partners and coverage across 24,000+ pin codes in India and 220+ countries worldwide. Launched in 2017, Shiprocket is building a seamless logistics data network that connects retailers, carriers, and consumers across national and international locations. Its technology stack integrates with leading eCommerce platforms to manage orders, labels, tracking, COD, and payment reconciliation, supported by more than 35 warehouses across India. Shiprocket now powers over 250,000 sellers, handles more than $2.5B in annual GMV, and delivers to around 70M consumers every year.
Role Description The Collection Executive role is a full-time, on-site position based in the Greater Surat Area. The individual in this role will handle daily collections activities, including following up on outstanding payments, coordinating with clients for bill clarifications, and ensuring timely recovery of dues. Responsibilities include updating and reconciling accounts, preparing collection reports, and escalating issues where necessary to maintain accurate records and cash flow. The Collection Executive will collaborate with internal teams such as finance, sales, and operations to resolve discrepancies, support smooth payment processes, and adhere to company policies and compliance standards. The role also involves maintaining professional communication with customers, tracking collection targets, and contributing to continuous improvement of collection procedures.
Qualifications
- Strong skills in collections, accounts receivable, and basic accounting to manage payment follow-ups, reconciliations, and outstanding balances.
- Proficiency in MS Excel and other office productivity tools to maintain ledgers, prepare reports, and analyze collection data.
- Effective communication and negotiation abilities to engage with customers, clarify billing issues, and secure timely payments.
- Attention to detail and organizational skills to manage multiple accounts, track due dates, and maintain accurate documentation.
- Ability to work collaboratively with finance and operations teams, while managing time and priorities in a fast-paced environment.
- Relevant experience in collections, credit control, or finance operations within eCommerce, logistics, or related industries is preferred.
- Minimum educational qualification in commerce, finance, business, or a related field; additional certifications in accounting or finance are an advantage.
- Comfort with using ERP or financial software and willingness to learn new systems and processes.
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