Website:
1to1help.com
Job details:
Company Description
1to1help is India's leading emotional wellbeing and employee assistance provider, supporting over 11 million lives across more than 1,000 companies since 2001. With expertise in delivering 1.2 million counselling sessions and resolving over 16,000 critical cases, 1to1help is committed to strengthening emotional health and resilience through clinically sound and culturally relevant solutions. Our services include Employee Assistance Programmes (EAP), emotional support for new parents, student emotional assistance, workplace emotional risk assessments, and tailored wellbeing programmes for diverse workforce groups. Backed by a network of over 415 trained counsellors offering support in 13 languages, we achieve a 97% user satisfaction score. At 1to1help, we strive to empower individuals and organisations to build a healthier, happier, and high-performing future.
Role Description
The Collections Analyst will be responsible for managing customer collections, monitoring outstanding
invoices, and ensuring timely payment follow-ups. The role requires strong analytical ability, attention
to detail, and effective communication with customers and internal teams to support efficient billing
and collections processes.
Qualifications
• Perform daily payment reminders and follow-ups with customers through calls and emails.
Escalate overdue accounts when necessary.
• Coordinate with the Project Team to track billing milestones and ensure timely invoicing.
• Monitor and report deviations from defined credit standards.
• Maintain accurate records of customer communications, collections activities, and payment
updates.
• Provide recommendations to improve invoicing quality and collection procedures.
• Prepare and share daily reports on invoicing totals, aging reports, cash receipts, and invoice
adjustments.
• Work closely with internal teams to resolve billing discrepancies and support timely collections.
• Bachelor’s Degree in Commerce, Finance, Accounting, or a related field.
• 1 to 3 years of experience in B2B customer collections.
• Minimum 1 year experience with Tally or Zoho Books
Click on Apply to know more.