Abacus Consultants
Website:
abacusconsultants.in
Job details:
Key Result Areas
ECL Management
Costs
Monitor and Control delinquency and minimize ECL for portfolio
Drive higher resolution rates resulting in reduced ECL
Review, maintain control and Optimize the cost incurred towards collections of dues.
Daily monitoring and regular reviews of delinquent portfolio
Portfolio review
and monitoring
Monitor location level and sub-product level portfolios – location level and at various
product level within the Digital Portfolio.
Work with non-performing defaulting borrowers to create optimum recovery solutions
Developing various MISs to show different cuts and trends in the portfolio which can lead
to necessary corrective action by collections team to enhance their performance and
shows area of improvement.
Provide regular inputs to Management and all the other stakeholders such as Sales, Risk,
Policy Team on various aspects of collections resolution and delinquency trends, Negative
Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
Ensure good grip and control on the delinquent portfolio.
Vendor
Management
Liaise with agencies to drive collections processes efficiently.
Oversee selection processes for external agencies
Continuously monitor agency performance against set parameters and targets
Exercise adequate control on agencies to ensure collection of overdue debts in a timely
manner
Compliance and
audit
Ensure that all documentation related to the collections process is maintained in
accordance with internal norms and regulatory requirements
Respond to customer complaints regarding the collections process, taking steps to
ensure a satisfactory outcome for both ABFL as well as its customers
Plan and implement periodic audits of the collections teams, ensuring their compliance
with all relevant policies and regulations
Customer
escalations and
complaints
Coordinate with the legal team and senior management in the event of escalated cases to
ensure compliance with relevant regulations
People
Management
Provide oversight and be a coach and mentor for the team
Ensure regular functional & behavioral trainings of team members in collaboration with
HR
Participate in relevant talent management and people development activities to ensure a
healthy pipeline and an engaged team
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