LiveRamp
Website:
liveramp.com
Job details:
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
You Will
We're looking for a hands-on people leader to own our enterprise collaboration and productivity platform portfolio. You'll lead a small technical team based in Hyderabad, set the technical strategy and roadmap for these platforms, and stay directly involved in configuration, integrations, and troubleshooting. This is a player-coach role: you'll split your time between leading and developing your team and doing hands-on platform work yourself.
- Own the technical strategy, architecture, integrations, administration, operations, reliability, and roadmap for our internal collaboration and productivity platform portfolio.
- Lead, mentor, hire, and develop a technical team in Hyderabad that collaborates closely with globally distributed IT, Engineering, and Security teams.
- Engage directly with internal stakeholders to understand their needs, improve platform adoption, resolve recurring or systemic issues, and continuously improve the employee technology experience.
- Manage vendor relationships for the platforms you own: track product roadmaps, releases, and capabilities, and translate relevant developments into concrete value for LiveRamp.
- Apply an automation-first and AI-first approach to service delivery, platform operations, observability, reporting, and everyday employee workflows.
- Contribute hands-on through design reviews, proofs of concept, configuration, implementation, and troubleshooting — this is not a purely oversight role.
- Partner with IT, Engineering, Security, and business leaders to align platform investments with company priorities.
- Collaborate periodically across international time zones, including occasional planned evening or early-morning overlap with global teams — distinct from any formal on-call responsibilities.
Your Team Will
This is helpful since candidates often want to hear about the projects or problems their team will help to solve.
About You
- Experience owning enterprise collaboration and IT service management (ITSM) platforms end-to-end, including architecture, configuration, integrations, and vendor management.
- Hands-on, working experience managing platforms such as Google WorkSpace, Slack, and Atlassian products (Jira/Jira Service Management, and Confluence). reshservice, — transferable experience across comparable enterprise platforms is valued as much as experience with these exact products.
- Experience directly managing and developing a technical team, including hiring, coaching, and performance management.
- Strong communication skills and comfort working across time zones with globally distributed teams.
Preferred Skills
- ITIL or equivalent ITSM process certification.
- Experience managing ITSM platforms such as FreshService.
- Experience managing SaaS vendor contracts, renewals, and license optimization.
- Prior experience in a player-coach role balancing people leadership with hands-on technical delivery.
Benefits
- Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
- Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, accident, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth, and more. Your medical benefits extend to your dependents including parents.
More About Us
LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.
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