Creative Dock Group
Website:
creativedock.com
Job details:
Job Summary
The Collaboration Platforms Engineer is responsible for the administration, support, governance, and continuous improvement of the organization's collaboration platforms, with a primary focus on Atlassian products and Microsoft 365 services. This role serves as the technical owner of the Atlassian ecosystem, ensuring that Jira Software, Jira Product Discovery, and Confluence remain secure, reliable, and aligned with business needs.
The role combines platform engineering, service management, governance, and stakeholder engagement. Working closely with Product & Technology leadership, Security, and Project Management stakeholders, the Collaboration Platforms Engineer helps deliver effective collaboration solutions, supports integration initiatives, and contributes to the evolution of platform standards and access management practices.
Key Responsibilities
Platform Administration & Engineering
- Administer and maintain Atlassian Cloud products, including Jira Software, Jira Product Discovery, and Confluence
- Configure projects, workflows, permissions, schemes, spaces, and platform settings
- Manage third-party applications and platform extensions
- Evaluate, test, and implement new platform capabilities and enhancements
- Act as the primary technical point of contact for the Atlassian environment
Microsoft 365 Support
- Provide third-level support for Microsoft 365 services and related collaboration technologies
- Troubleshoot and resolve complex platform issues escalated from support teams
- Work with platform engineers and service owners to maintain operational stability and user experience
- Support implementation and maintenance of collaboration-related configurations and services
Integrations & Platform Connectivity
- Implement and maintain integrations between Atlassian, Microsoft 365, and other enterprise systems
- Support authentication, single sign-on, and platform connectivity requirements
- Work with vendors, developers, and technical teams to deploy and maintain integration solutions
- Ensure integrations remain reliable, secure, and aligned with business requirements
Governance & Access Management
- Contribute to platform governance, lifecycle management, and operational standards
- Support the development and implementation of collaboration platform policies and best practices
- Participate in the design and review of access models for employees, contractors, and external vendors
- Collaborate with Security teams to ensure platform configurations align with organizational security requirements and compliance expectations
- Provide recommendations to improve platform usability, governance, and operational efficiency
Service Management
- Provide third-level incident and problem management support
- Investigate service issues, perform root cause analysis, and coordinate resolution activities
- Support change management and release activities related to collaboration platforms
- Monitor platform performance and identify opportunities for service improvement
- Maintain platform documentation and operational procedures
Stakeholder Collaboration
- Partner with Project Managers, Security teams, Product & Technology leadership, and business stakeholders
- Translate business requirements into practical platform solutions
- Provide technical guidance and expertise during projects and platform initiatives
- Supply operational insights and platform data to support informed decision-making
Required Skills & Experience
Technical Skills
- Atlassian Cloud Administration
- Jira SW
- Jira Product Discovery
- Confluence
- Microsoft 365 administration and support
- Platform integrations and connectivity
- Identity and access management concepts
- Single Sign-On (SSO) and authentication technologies
- Understanding of collaboration platform governance and security practices
Service Management Skills
- Incident Management
- Problem Management
- Change Management
- Root Cause Analysis
- Service Improvement
Professional Skills
- Strong troubleshooting and analytical capabilities
- Excellent stakeholder management and communication skills
- Ability to balance technical requirements with business objectives
- Strong documentation and process management skills
- Ability to work independently and manage platform ownership responsibilities
Key Stakeholders
- Product & Technology Leadership
- Security
- Teams/Project Managers
- Engineering
- Teams/Business
- Users, External Vendors and Service Providers
Success Measures
- Reliability and availability of Atlassian and Microsoft 365 services
- Effective resolution of complex platform issues and incidents
- Successful delivery of platform integrations and improvements
- Adoption of governance standards and access management practices
- Positive stakeholder feedback and platform user experience
- Continuous enhancement of collaboration capabilities across the orgazation
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