Crypto Support Specialist

We are seeking a talented and experienced Crypto Support Specialist to join our growing team at CoinDCX. In this role, you will be responsible for providing exceptional customer support to our diverse user base, helping them navigate the exciting world of cryptocurrency. Key Responsibilities: - Respond to customer inquiries and provide timely resolutions to their issues related to crypto trading, wallets, and other platform features. - Educate customers on cryptocurrency concepts, best practices, and CoinDCX's products and services. - Assist with onboarding new users and guide them through the registration and verification process. - Actively monitor customer feedback and identify areas for improvement in our support processes. - Collaborate with cross-functional teams to ensure seamless customer experiences. - Maintain a strong understanding of the cryptocurrency market, industry trends, and regulatory updates. Requirements: - Minimum 2 years of experience in customer support or a related field. - Strong knowledge of cryptocurrency fundamentals, including blockchain technology, trading, and wallets. - Excellent communication and problem-solving skills, with the ability to explain complex topics in a simple and engaging manner. - Proficiency in English, with the ability to communicate effectively both verbally and in writing. - Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. - Passion for cryptocurrency and a desire to empower users in their crypto journey.

CoinDCX is India's largest and safest cryptocurrency exchange platform. We are on a mission to make crypto accessible to everyone and empower the next generation of crypto enthusiasts. With a strong focus on security, compliance, and user experience, we are driving the adoption of cryptocurrency in India and beyond.