About the role
%3Cp class=%22MsoNormal%22%3EApplicants must be authorized to work in the US without sponsorship.%3Ci%3E%3Cstrong%3E%3Cu%3E%26nbsp;Please note, this role is not able to offer visa transfer or sponsorship now or in the future.%3C/u%3E%3C/strong%3E%3C/i%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EWe are seeking an%3Cstrong%3E%26nbsp;ITSM SNOW Consultant%3C/strong%3E%3Cu5:p%3E%3C/u5:p%3E optimizing ServiceNow ITSM ITOM and Performance Analytics solutions to enhance organizational efficiency. The candidate will work in a hybrid model ensuring seamless integration of systems and processes while driving innovation and operational excellence.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22TableParagraph%22%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-CA;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E%3Cstrong%3EAbout Cognizant’s CIS Practice:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ECognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EIn this role, you will:%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EDesign %26amp; Implement ServiceNow Solutions%3C/strong%3E%26nbsp;— Architect and deploy ITSM and ITOM modules to streamline IT service management processes and enhance infrastructure monitoring and automation.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3E%3Cu5:p%3E%3C/u5:p%3EBuild Performance Analytics Dashboards%3C/strong%3E%26nbsp;— Develop actionable dashboards and reports using ServiceNow Performance Analytics to support data-driven decision-making across teams.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3E%3Cu5:p%3E%3C/u5:p%3ESystem Integration %26amp; Configuration Management%3C/strong%3E%26nbsp;— Ensure seamless integration of ServiceNow modules with existing enterprise systems, and conduct regular configuration assessments to identify and implement improvements.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3E%3Cu5:p%3E%3C/u5:p%3EStakeholder Collaboration %26amp; Requirements Gathering%3C/strong%3E%26nbsp;— Lead workshops with business units and cross-functional teams to gather requirements and translate them into scalable technical solutions.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3E%3Cu5:p%3E%3C/u5:p%3ETroubleshoot %26amp; Resolve Technical Issues%3C/strong%3E%26nbsp;— Investigate and resolve complex ServiceNow incidents and technical problems to ensure minimal downtime and uninterrupted service delivery.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3E%3Cu5:p%3E%3C/u5:p%3EEnsure Compliance %26amp; Security Standards%3C/strong%3E%26nbsp;— Oversee ServiceNow architecture for adherence to industry best practices, ensuring scalability, reliability, and security of all implemented solutions.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3E%3Cu5:p%3E%3C/u5:p%3EDocumentation %26amp; Knowledge Management%3C/strong%3E%26nbsp;— Maintain detailed records of architectural designs, workflows, and configurations to support knowledge sharing and future reference.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3E%3Cu5:p%3E%3C/u5:p%3EMentoring %26amp; Team Enablement%3C/strong%3E%26nbsp;— Train and guide team members on ServiceNow tools, techniques, and best practices to build broader organizational capability.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EWhat you’ll need to succeed (required skills):%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;text-indent:-18.0pt;%22%3EPossess extensive hands-on experience with Possess in-depth knowledge of ServiceNow ITSM ITOM and Performance Analytics with hands-on experience in designing and implementing these modules.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;text-indent:-18.0pt;%22%3EDemonstrate strong analytical skills to interpret data and create actionable insights using ServiceNow Performance Analytics.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;text-indent:-18.0pt;%22%3EHave a solid understanding of IT infrastructure and its integration with ServiceNow solutions.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;text-indent:-18.0pt;%22%3EDisplay expertise in ServiceNow architecture ensuring scalability and security of implemented solutions.%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:115%;%22%3ECompensation: We are offering an annual salary of %2495,000-%24114,000.%3C/p%3E%3Cp class=%22MsoNormal%22%3EThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.%3C/p%3E%3Cp class=%22MsoNormal%22%3ECognizant offers the following benefits for this position, subject to applicable eligibility requirements:%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Medical/Dental/Vision/Life Insurance%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Paid holidays plus Paid Time Off%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;401(k) plan and contributions%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Long-term/Short-term Disability%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Paid Parental Leave%3Cbr%3E%3Cbr%3EDisclaimer:%26nbsp;The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.%3C/p%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E
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