About the role
%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EAbout the group:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cstrong%3E*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cstrong%3ERole:%3C/strong%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%3Cstrong%3E%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cstrong%3EEngineer – Field Services %26amp; Desktop Support%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cstrong%3ELocation: Gaffney - SC%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cstrong%3EMandatory skills: Desktop Support %3C/strong%3E- Field services,%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EAudio visual devices,%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EOperations Management / Lead experience%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3EWe are seeking an%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EEngineer – Field Services %26amp; Desktop Support with 5–8 years of experience in fully onsite, work from office desktop support across office and factory environments. This is a hands-on onsite lead role, requiring daily physical presence at customer location, where the lead actively performs field support while overseeing desktop operations for the site%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cstrong%3EKey Responsibilities%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E•%3Cspan style=%22mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EProvide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E•%3Cspan style=%22mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EAct as primary point of accountability for the site from desktop support perspective.%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E•%3Cspan style=%22mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EMonitor and assign tickets through ITSM tools; manage queues, priorities, and escalations.%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E•%3Cspan style=%22mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EPerform incident management, RCA for major incidents, and drive issue prevention.%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E•%3Cspan style=%22mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ECreate and maintain SOPs, runbooks, and knowledge articles.%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E•%3Cspan style=%22mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EUtilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E•%3Cspan style=%22mso-tab-count:1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EApply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3EThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cstrong%3EBenefits%3C/strong%3E: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E·%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EMedical/Dental/Vision/Life Insurance%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E·%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EPaid holidays plus Paid Time Off%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E·%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E401(k) plan and contributions%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E·%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ELong-term/Short-term Disability%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E·%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EPaid Parental Leave%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E·%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EEmployee Stock Purchase Plan%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22 style=%22margin:0in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cstrong%3EDisclaimer%3C/strong%3E: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22 style=%22margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22elementtoproof%22 style=%22margin:0in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22elementtoproof%22 style=%22margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22elementtoproof%22 style=%22margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E
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