About the role
You will be responsible for providing technical support to our clients, including troubleshooting and resolving IT issues and ensuring the smooth functioning of their computer systems and IT services.
Key responsibilities
Provide first-line technical support and assistance to end-users, addressing their IT-related issues and inquiries. Log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime. Collaborate with other IT teams to escalate complex issues and ensure prompt resolution. Maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.
Role expectations
Associate should be client focused and able to work with users from different communities and cultures across the globe.
Ability to have flawless communication(verbal and written) with our clients and possess sound technical knowledge.
Work in shifts and work from office.
Support available from Cognizant (post joining as Full Time Employee)
Night shift allowance will be paid by the project.
Cognizant provide cabs for pick-up and drop, ensuring safety and comfort.
Timely rewards and recognition for top performers.
About the company
At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands. So they can achieve the goal of every modern business: staying one step ahead of a fast-changing world.
