Software Engineer (DevEx)

As a DevEx Engineer at Cognigy, you'll be a key enabler for our Engineering organization, delivering streamlined, secure, and efficient development experiences. You'll work across our CI/CD infrastructure, developer tools, and internal platforms to automate and optimize engineering workflows. This role is pivotal to ensuring scalable, compliant, and frictionless development. You will collaborate with Engineering, SRE, Security, and QA teams, helping us improve product quality, operational excellence, and delivery speed. From container orchestration to internal CLI tools, you'll be at the heart of what powers our teams to build next-gen AI solutions. Your responsibilities will include Empower Developers – Build internal tooling and workflows that boost productivity and satisfaction. CI/CD Optimization – Enhance performance across pipelines (e.g., caching, parallelization, resource usage). Security & Compliance – Implement automated solutions (e.g., Vanta, Snyk) to enforce secure software delivery practices. Dev Environment Standardization – Ensure scalable and reproducible environments using Kubernetes, Helm, and Terraform. Monitoring & Observability – Improve logging, alerting, and insight generation using Grafana, Kibana, and Sentry. Infrastructure Ownership – Design secure, scalable automation solutions and lead platform-level architectural improvements. Collaboration & Mentorship – Partner with SRE/Core teams and support junior engineers with knowledge sharing. Operational Excellence – Proactively propose and lead cross-team improvements to drive engineering success. Developer Lifecycle Management – Manage onboarding/offboarding tooling and access provisioning securely. Customer Engagement – Participate in architecture/security discussions with customers when needed.

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.