Job Title: Accounts Payable Temporary – Query Management
Department: Finance (Accounting)
Location: USA (Partially Hybrid) – [Princeton, NJ]
Reports To: AP Manager
Employment Type: 6th Months contract – Temporary position
Position Summary
To support the Accounts Payable function by managing AP-related queries from internal stakeholders, brokers, and policyholders, ensuring timely resolution, accurate broker reconciliations, and strong service levels.
Key Responsibilities
• Act as the primary point of contact for Accounts Payable queries received via shared mailboxes, ticketing systems, or other communication channels.
• Manage and resolve queries from brokers, policyholders, and internal stakeholders in a timely and professional manner.
• Investigate discrepancies related to invoices, payments, credits, and remittances.
• Ensure all queries are logged, tracked, and closed within agreed SLAs.
• Escalate complex or aged queries appropriately and follow through to resolution.
- Liaise with brokers and policyholders regarding payment status, remittances, outstanding balances, and reconciliations.
• Perform broker reconciliations, identifying unmatched items, missing documentation, or posting errors.
• Support the clearing of aged items and ensure accurate allocation of payments.
Core Competencies
- Attention to Detail: Ability to produce accurate and complete workpapers.
- Analytical Thinking: Ability to investigate issues and explain account fluctuations.
- Reconciliations & Controls
• Assist with regular broker and vendor account reconciliations.
• Investigate and resolve variances identified during reconciliations.
• Maintain clear audit trails for all query resolutions and adjustments.
• Ensure accurate master data usage and adherence to AP processes and controls.
• Identify recurring issues and suggest improvements to reduce query volumes.
• Support month-end activities where required, particularly related to open items and reconciliations.