Support Associate Intern

Codingal (www.codingal.com) is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and based on the K-12 Computer Science Framework, Codingal provides personalized learning paths through 1:1 private classes or small group sessions. Kids find the experience fun and engaging, as reflected in our exceptional ratings: teachers are rated 4.9/5, curriculum 4.8/5, and an NPS of 86. Founded in the US and backed by top investors like Y Combinator, Rebright Partners, and angel investors, Codingal has reached 500,000+ students worldwide. Parents trust Codingal for high-quality coding education that starts kids on a journey to unlock their full creative potential. We are looking for a motivated and enthusiastic Support Associate Intern to join our team. This role offers the opportunity to gain hands-on experience in customer service, client engagement, and relationship management while supporting the customer relations team in day-to-day operations. Key responsibilities: 1. Assist in managing customer inquiries via email, phone, or chat. 2. Support the resolution of customer issues and follow up to ensure customer satisfaction. 3. Maintain accurate customer records and ensure data is up to date in CRM systems. 4. Collaborate with the team to analyze customer feedback and identify improvement opportunities. 5. Help prepare customer communication templates and reports. 6. Assist with administrative tasks related to customer support operations. Required skills: 1. Strong written and verbal communication skills. 2. Proactive attitude with a focus on problem-solving and customer satisfaction. 3. Proficiency in Microsoft Office Suite; familiarity with CRM tools is a plus. 4. Positive attitude, adaptability, and eagerness to learn. 5. Available to work from the Office.

Codingal (www.codingal.com) is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and based on the K-12 Computer Science Framework, Codingal provides personalized learning paths through 1:1 private classes or small group sessions. Kids find the experience fun and engaging, as reflected in our exceptional ratings: teachers are rated 4.9/5, curriculum 4.8/5, and an NPS of 86. Founded in the US and backed by top investors like Y Combinator, Rebright Partners, and angel investors, Codingal has reached 500,000+ students worldwide. Parents trust Codingal for high-quality coding education that starts kids on a journey to unlock their full creative potential.