Support Intern (IEFP Internship)

Support Intern (IEFP Internship) Do you want to start your career in tech? We are looking for a motivated Support Intern to join our team and learn the ropes of technical customer support. As a Support Intern, you will be responsible for assisting our customers with their queries and issues, working closely with our experienced team to provide high-quality support. You will learn how to troubleshoot and resolve technical problems, while also gaining insights into various aspects of our business. This is an excellent opportunity for a driven individual who is eager to develop their customer service and technical skills. You will have the chance to work with a dynamic and innovative team, and contribute to the success of our growing company. Responsibilities: - Provide first-line technical support to our customers via email, chat, and phone - Triage and escalate complex issues to the appropriate team members - Maintain detailed records of customer interactions and resolutions - Assist with the development of self-help resources and knowledge base articles - Participate in team meetings and training sessions to continuously improve your skills Requirements: - Strong communication and interpersonal skills - Basic technical aptitude and problem-solving abilities - Excellent customer service orientation - Ability to work in a fast-paced environment and adapt to changing priorities - Proficiency in English (both written and verbal) - Currently enrolled in a relevant university degree program or recently graduated What we offer: - Competitive compensation package - Flexible work arrangements, including the possibility of remote work - Opportunities for growth and career development - Supportive and collaborative work environment - Access to training and professional development resources

Codacy is a leading global tech company that provides a cloud-based code analysis platform. Our mission is to help developers and teams write better code, faster. We are a fast-growing, innovative company with a strong focus on customer success and employee wellbeing.