Library Assistant I

About the Department

This position works at the Circulation Desk, offers computer assistance to patrons, and provides outreach and in-house programming for children and adults.  This position works 40 hours per week including some nights and weekends and an additional 4 hours (1:00-5:00p) on scheduled Sundays.

Position Duties

Provides customer service to library patrons and the public: greets visitors and directs to areas of library; provides assistance and information related to library services, fees, procedures, city information and directions, or other issues; researches book titles, book availability, patron records, or related information; reserves materials for patrons; notifies patrons about overdue books, arrival of reserved books, or other issues; and assists patrons with the use of various library equipment in assigned area.

Returns library books and materials to appropriate shelving areas: shelves or places materials in appropriate order; reads labels to ensure materials belong to assigned branch and are arranged in proper order; and locates materials and searches for missing materials as needed.

Checks library materials in and out: operates the library's automated circulation system to charge, discharge, and renew books; counts paperbacks checked out; retrieves books from book drop; inspects materials for damage and withdraws materials in need of repair from circulation; inspects for routing slips or other identification prior to shelving; routes books to other locations as appropriate; sorts and arranges materials on book carts for shelving; and separates new books for display.

Performs general tasks related to library operations, which may include sorting and organizing donated paperbacks and other materials, moving book carts, maintaining general appearance of library, cleaning counters, watering plants, or running various errands.

Monitors inventory levels of library supplies: initiates requests for new or replacement materials.

Answers the telephone: provides information and assistance; takes and relays messages or directs calls to appropriate personnel; and returns calls as necessary.

Provides computer and reference assistance to library patrons: assists patrons in finding required information; instructs patrons in use of various library systems and resources; suggests appropriate internal and external resources for queries; and conducts informal training, as needed.

Performs other related duties as assigned.

Minimum Qualifications

High School Diploma or GED required; supplemented by one year of experience in customer service or related field.

Preferred Qualifications

• Must have reliable transportation for outreach
• Must be detailed oriented
• Must be organized
• Must be able to multi-task
• Enjoys working with the public
• Comfortable downloading ebooks on patrons' personal devices and working with children

Other Qualifications

Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements

Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.

EEO Statement

Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.